VectorLinux

The nuts and bolts => Web & Internet => Topic started by: Jerry on August 05, 2007, 09:56:38 am

Title: Can't login to my bank account
Post by: Jerry on August 05, 2007, 09:56:38 am
Whether it's Seamonkey or Firefox I can no longer login to my online banking site.

I installed Vector SOHO 5.8 onto this Acer Aspire 5610z laptop.  Everything is
working very well, especially since I figured out to use v-wifi-connect  :).  I've
been very happy with this distro on my new laptop.

However, I can go into the next room where my pc is, with another Linux
distro on it, and login just fine to my bank.

I've tried disabling the firewall.  I have cookies enabled of course.. etc.. What I
get after the login attempt is a page with nothing on it except, "processing
login.." which stays indefinitely.  That page is not there for a normal login:  it
just jumps straight to my account.

Any ideas?

  - Jerry
Title: Re: Can't login to my bank account
Post by: lagagnon on August 05, 2007, 10:18:11 am
Whether it's Seamonkey or Firefox I can no longer login to my online banking site.

Were you able to login previously from this system? Did you do any system or browser upgrades and if so did this problem happen after the system upgrades?

Do you have Java enabled on the browsers? http://www.java.com/en/download/help/testvm.xml
Title: Re: Can't login to my bank account
Post by: Jerry on August 05, 2007, 01:03:25 pm


Were you able to login previously from this system? Did you do any system or browser upgrades and if so did this problem happen after the system upgrades?

Do you have Java enabled on the browsers? http://www.java.com/en/download/help/testvm.xml

Java is working. 

If by "..from this system.." you mean the new install of 5.8, no.. this inability to login to my
bank account is new to me.  I usually do it from the other computer because it's in my office
here at home, the laptop being used mainly for browsing and games when I'm at the coffee
shop or whatever.  I was surprised to find out that I couldn't get into my bank account on
my laptop. 
 
I can't figure this out.  As far as addons I have greasemonkey and two scripts for it that
enable good videos at www.cnn.com and www.foxnews.com.  The same setup has been
on every computer I've used for years.

I was surprised to notice that Vector SOHO 5.8 has the 2.0.0.3 version of Firefox on it, I'm
not sure of the Seamonkey version, whereas PCLinuxOS 2007.1 has Firefox 2.0.0.5, but
I doubt if that's the problem because as I said I've always been able to go into my bank
account.

  -- Jerry
Title: Re: Can't login to my bank account
Post by: lagagnon on August 05, 2007, 04:11:21 pm
Strange. Are you able to login to any other https sites with that setup as is (ie any secure site)? For example try a web mail account or something?
Title: Re: Can't login to my bank account
Post by: newt on August 05, 2007, 04:16:28 pm
Also, if you have installed, you could try a secure site in Opera - just to see how your milage varies.
Title: Re: Can't login to my bank account
Post by: Jerry on August 05, 2007, 04:58:12 pm
Strange. Are you able to login to any other https sites with that setup as is (ie any secure site)? For example try a web mail account or something?

Yeah.. it's only Vector on this laptop that won't let me into my bank account. ???  Other
secure sites are fine;  I have webmail and PayPal, etc.. no problems.  It isn't the bank's
website problem because, as I say, I can login with PCLOS on my old Gateway pc.

Dang.. there had to be something bad. ::)  I love the speed of this thing on a modern
machine like this! 

I disabled the firewall.. I don't know what else to try.
Title: Re: Can't login to my bank account
Post by: roseway on August 05, 2007, 11:11:00 pm
It's not something to do with browser identification is it? Some banks are picky about what browsers they allow to use their online banking services. There's an extension for Firefox called User Agent Switcher which allows you to configure FF to announce itself as something else (such as IE 6.0). Konqueror has this capability built in.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 05:34:11 am
It's not something to do with browser identification is it? Some banks are picky about what browsers they allow to use their online banking services. There's an extension for Firefox called User Agent Switcher which allows you to configure FF to announce itself as something else (such as IE 6.0). Konqueror has this capability built in.


Well, that's a thought, but it's just that I've been using this same browser from day one with
no problem until Vector 5.8 SOHO on this laptop.

I just tried again and the same result, "Info... processing login...... "  I let it "process" for a full
25 minutes!  No change.

It has been YEARS since I've seen this issue, and the solution then was to put the Windows
hard drive back in the machine, do my bank business with Internet Explorer, then pop the
Red Hat hard drive back in.  ;D   But now the secure sites are pretty much all compatible
with Mozilla products and Opera, etc. 

  - Jerry
Title: Re: Can't login to my bank account
Post by: retired1af on August 06, 2007, 05:49:55 am
I can't use Opera to log into my account on the bank's site. Have to use FF. I've raked their IT folks over the coals for it to no avail. It's either IE or FF.

Are you using any plugins with FF?
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 06, 2007, 05:58:53 am
You could give a try to this:

   1.  Type about:config in the address bar, press Enter.
   2.  Find network.dns.disableIPv6 in the list.
   3.  Right-click -> Toggle.
   4.  Restart Firefox/Mozilla Suite and try again.

That worked with some sites in the past. If it doesnt work, put it back to the default value  ;)
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 07:06:33 am
You could give a try to this:

   1.  Type about:config in the address bar, press Enter.
   2.  Find network.dns.disableIPv6 in the list.
   3.  Right-click -> Toggle.
   4.  Restart Firefox/Mozilla Suite and try again.

That worked with some sites in the past. If it doesnt work, put it back to the default value  ;)

Great idea, rbistolfi (how do you pronounce that?  ;D).  I will do that as soon as I got back
on that machine.  I am also going to try hooking it up directly to the modem here instead of
wifi and see if it's an issue with security settings in wifi.

I am used to the about:config area, as the first thing I do when I have a fresh Mozilla or
Firefox is to make a few changes in there for speed (nglayout.initialpaint.delay, etc).

I'll report back the results in a while. 

  - Jerry
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 07:12:03 am
It's not something to do with browser identification is it? Some banks are picky about what browsers they allow to use their online banking services. There's an extension for Firefox called User Agent Switcher which allows you to configure FF to announce itself as something else (such as IE 6.0). Konqueror has this capability built in.


Well, that's a thought, but it's just that I've been using this same browser from day one with
no problem until Vector 5.8 SOHO on this laptop.


I just tried again and the same result, "Info... processing login...... "  I let it "process" for a full
25 minutes!  No change.

Yes, we know that, but did you try the previous poster's suggestion or not?

Why don't you tell us the website, someone here will try a fake ID and password and see if we get a processing error or a login error, using the same version of FF and VL5.8 Standard (you are using Standard are you not)? Then we will at least know that it is a config problem with your setup and not an error with Firefox, VL and that website.

Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 08:18:08 am
It's not something to do with browser identification is it? Some banks are picky about what browsers they allow to use their online banking services. There's an extension for Firefox called User Agent Switcher which allows you to configure FF to announce itself as something else (such as IE 6.0). Konqueror has this capability built in.


Well, that's a thought, but it's just that I've been using this same browser from day one with
no problem until Vector 5.8 SOHO on this laptop.


I just tried again and the same result, "Info... processing login...... "  I let it "process" for a full
25 minutes!  No change.

Yes, we know that, but did you try the previous poster's suggestion or not?

Why don't you tell us the website, someone here will try a fake ID and password and see if we get a processing error or a login error, using the same version of FF and VL5.8 Standard (you are using Standard are you not)? Then we will at least know that it is a config problem with your setup and not an error with Firefox, VL and that website.



I posted which version of Vector I'm using in the post you quoted.

I don't know which "previous poster" you're talking about, but I've tried everything in this thread or I would
not be continuing the thread as I have been.

The site is Pinnacle Bank, www.pinnbank.com.  I would think you'd have to be a customer of that bank
to get an online id account, but I don't know that for sure.

Interesting fact, for those of you who are curious about this problem:  when I try to login I first put
in my username and click "submit," then it is supposed to take me to a page with a text field for
the password, but with this particular distro right now it takes me to the "processing login" page
with no text fields, HOWEVER, I just used the "view page source" feature and lo and behold there is
the code for the REAL password query page! NOT for the page I'm on which just has the simple
text, "processing login."

Interesting?  Well, it is to me. :P

  - Jerry
Title: Re: Can't login to my bank account
Post by: exeterdad on August 06, 2007, 08:29:57 am
I tried a dummy login in personal checking and got stuck on the "Processing Login..." page with no browser activity.  I'm using Firefox on VL5.8 Standard.
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 08:38:26 am
OK, I think I have it. Using Opera under VL SOHO 5.8, opened up www.pinnbank.com  I was able to see a screen that had both an Access ID field and a Password field. I typed in garbage and it gave me a login error. That is good - it means the site is working properly under that system.

Then I went into VL 5.8 Standard and using either SeaMonkey, Firefox or Opera the same page shows only an Access field, no password field, and typing garbage into Access field reproduces your error: "Processing Login".

BUT, what does work is to click the "First Time Sign In" field, this opens up (in all three browsers) both an Access ID and Password field and it should work for you.

I do not understand this fault. But it seems to me that all three Browsers do use a Mozilla engine, and perhaps that banks website code is not quite fully compatible with those versions. If you installed the latest version of Firefox I bet it would work fine. But you don't really need to do that if you just click that "First Time Sign In" field.

 
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 06, 2007, 09:07:07 am
Well done, lagagnon! Same thing here. I am sure it will work for Jerry.

Quote
rbistolfi (how do you pronounce that?)

Well, It is my name first letter (from Rodrigo) and my last name, Bistolfi. In spanish I pronounce something like erre (the e's like in bed, we pronounce the r in a very strong way, like germans, I guess) - bees (like in trees) - tall (as in, well... tall :D) - fee. The spanish transliteration of an english pronounce would be erbaistolfai (I gess that is how everybody knows me here, with some exeptions like Joe, Moe-lnx and a few more :)).
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 09:17:33 am
OK, I think I have it. Using Opera under VL SOHO 5.8, opened up www.pinnbank.com  I was able to see a screen that had both an Access ID field and a Password field. I typed in garbage and it gave me a login error. That is good - it means the site is working properly under that system.

Then I went into VL 5.8 Standard and using either SeaMonkey, Firefox or Opera the same page shows only an Access field, no password field, and typing garbage into Access field reproduces your error: "Processing Login".

BUT, what does work is to click the "First Time Sign In" field, this opens up (in all three browsers) both an Access ID and Password field and it should work for you.

I do not understand this fault. But it seems to me that all three Browsers do use a Mozilla engine, and perhaps that banks website code is not quite fully compatible with those versions. If you installed the latest version of Firefox I bet it would work fine. But you don't really need to do that if you just click that "First Time Sign In" field.

 

Well shit-howdy, at least now I know it isn't my senility acting up. :)

They must have changed the code their a bit because this little hassle just started recently.

I am going to see if the 2.0.0.6 version of Firefox works in this Vector release.

Thanks for investigating that site!

  - Jerry
Title: Re: Can't login to my bank account
Post by: exeterdad on August 06, 2007, 09:21:01 am
I just upgraded Firefox to 2.0.0.6 and I still see only the one form field.  Although I have high hopes that filling out the info in the "first login" page will set some kind of cookie and allow access on the regular sign in page.
Title: Re: Can't login to my bank account
Post by: Joe1962 on August 06, 2007, 09:36:17 am
it seems to me that all three Browsers do use a Mozilla engine
Opera uses it's own propietary engine.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 09:43:47 am
Blame it all the same thing is happening with the new Firefox. ???

And I just went in to my other computer and it logged in fine with Firefox 2.0.05
on PCLinuxOS.

I wonder what's up with Vector at this site.  Other secure sites are doing ok;  I
have a Network Solutions account, which is VERY secure, and I can login
there just fine.

edit:  I just took this laptop in and hooked up the modem directly (no wifi) and
still could not login at my bank.  I immediately went to the pc and it logged
in.

  - Jerry
Title: Re: Can't login to my bank account
Post by: newt on August 06, 2007, 09:50:14 am
As has been mentioned, I believe that it's more of a cookie issue than anything else.  IE behaves the same way as your laptop on my end - one field only.  I believe that if you totally clear your internet cache and all cookies on your PCLinuxOS system and restart the browser you'd find the same thing you're experiencing on VL.  Regardless, this issue is not a direct result of VL - it's either browser compatibility, cache/cookie-related, or web coding (doubtful).
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 10:28:24 am
As has been mentioned, I believe that it's more of a cookie issue than anything else.  IE behaves the same way as your laptop on my end - one field only.  I believe that if you totally clear your internet cache and all cookies on your PCLinuxOS system and restart the browser you'd find the same thing you're experiencing on VL.  Regardless, this issue is not a direct result of VL - it's either browser compatibility, cache/cookie-related, or web coding (doubtful).

You are incorrect, and I've never had this issue before in any browser, except, as I mentioned in an
earlier post, back in the 90s when Mozilla was still not up to snuff and the banks and others running
secure sites had their pages basically built for IE only.  Like, ten years ago?

Cookies?  LOL (sorry).  I would never have began this inquiry without first checking out the obvious
things, such as cookies, security settings, etc. 

I cannot duplicate this on the other two machines in the house, one running PCLOS and the other running
Vista, no matter the security or cookie settings;  I have to have them enabled on a per-site basis, that's
the way I run my browsers, and, as I keep repeating, this machine with this distro version/release, is
the only one producing the "processing login" page at my bank's site, as is happening with a few
other good Vector users here who have reported back.

  -- Jerry
Title: Re: Can't login to my bank account
Post by: exeterdad on August 06, 2007, 10:41:49 am
Just to clarify.  Have you used the "first login" link with your VL Firefox yet?
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 10:57:51 am
Just to clarify.  Have you used the "first login" link with your VL Firefox yet?

Yes, I did right away hoping that would cause all this to go away.

Here's the result:

   Error    
   Log In Information Is Missing Or Invalid (20070806.125724906.348)    



When I use the "first time login" link on the other two machines in the house
it logs me in normally.

Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 11:02:11 am
Btw, I want to express my appreciation to all of you reading about this and
especially to you who are posting suggestions and ideas.

I don't blame the devs and long time Vectorites for feeling a bit of frustration
with this seeming unique issue.  One thing about these sort of  things I've
noticed is that once the bug is squashed everyone feels relieved and even
educated a bit.  I know I will. :)

  - Jerry
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 11:15:32 am
Jerry: let's just try one last thing here before you give up. Please refer to my previous post. I went BACK to that website using Opera on VL 5.8 SOHO and NOW it gives me only one field - the Access ID # to enter.  The "first time" login asks for your account #, account type and password. This works. Any second login (once their cookie is on the system) then has only one field - asking for your "Access ID". This is a completely different request. It must give you an Access ID which you then use after your first login and after it puts a cookie on your system.

Sincerely, I do not believe this is now a browser or VL issue. Think about it. If I were you I would now use the jackhammer method by deleting your .mozilla directory (if you have precious bookmakrs save them first). This wipes all SeaMonkey and Firefox settings. You then reboot either Firefox/SeaMonkey, go to your bank site and choose first time login, enter account #, account type and password and then login and it will give you an Access ID to use for your next login.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 11:58:17 am
Jerry: let's just try one last thing here before you give up. Please refer to my previous post. I went BACK to that website using Opera on VL 5.8 SOHO and NOW it gives me only one field - the Access ID # to enter.  The "first time" login asks for your account #, account type and password. This works. Any second login (once their cookie is on the system) then has only one field - asking for your "Access ID". This is a completely different request. It must give you an Access ID which you then use after your first login and after it puts a cookie on your system.

Sincerely, I do not believe this is now a browser or VL issue. Think about it. If I were you I would now use the jackhammer method by deleting your .mozilla directory (if you have precious bookmakrs save them first). This wipes all SeaMonkey and Firefox settings. You then reboot either Firefox/SeaMonkey, go to your bank site and choose first time login, enter account #, account type and password and then login and it will give you an Access ID to use for your next login.

Lagagnon, I appreciate very much your thoughts and your efforts.

However, I have been using this bank online for a long, long time through many versions of Windows and many,
MANY versions of Linux.  Please understand that I have been around the block with this issue and cookies ain't
it, amigo.   :)

I have, removed every cookie and cleared the history in all browsers on all three machines here just to
try to duplicate the issue that is happening only on Vectorlinux 5.8 SOHO (it was not happening on the last
release I had here which, I believe, was rc2).   I cannot make that site behave anything other than allowing
my login to occur on the other two machines, one with Vista and one with PCLOS 2007.

What you're seeing with Opera (about the most convoluted piece of junk I've ever tried to browse with) and
whatever other browser that you're using, on your machines with your OS and distro, is not my machine
here. 

I have been going through all the steps to isolate the issue, even called the bank here in town.  I first
thought it could be the wifi, "v-wificonnect," which I was not familiar with but which connects the fastest
and with the fastest connection, but taking my machine to the modem, as I reported earlier, did not
change the problem. 

I then installed the 2.0.0.6 version of Firefox.  No change.

Enabled ipv6.  No change.

Cleared cookies (again) and history.  No change.

Tried Konqueror.  No change.

Tried Dillo.  No change.

Tried Seamonkey.  No change (actually Seamonkey was the first browser this happened on
the other day.. indeed, I thought Firefox would fix the issue).

  - Jerry
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 12:13:57 pm
Also, as I mentioned earlier, when the "processing login" page comes up, and it's just a text
page with a few words on it, this is what's in "view source" (astoundingly, to me!):

<html><!--This software (including any images, applets, photographs, animations, video, music and text incorporated into the software) is the proprietary property of Information Technology, Inc. or its suppliers and its use, modification and distribution are protected and limited by United States copyright laws and international treaty provisions and all other applicable national laws.  Reproduction is prohibited except that you may make one additional copy of the software solely for backup purposes.-->
<head>
<META HTTP-EQUIV="Expires" CONTENT="Tue, 04 Dec 1993 21:29:02 GMT">
<META http-equiv=Content-Type content="text-html; charset=Windows-1252">
<Title>Pinnacle Bank</title>
<style type="text/css"><!--
    BODY { font-family: Arial, Verdana, Trebuchet, ITC Avant Garde Gothic, Univers, Futura, ITC Stone Sans, Gill Sans, Akzidenz Grotesk, Helvetica, sans-serif; color: #000000;font-size:12;}
    FORM { font-family: Arial, Verdana, Trebuchet, ITC Avant Garde Gothic, Univers, Futura, ITC Stone Sans, Gill Sans, Akzidenz Grotesk, Helvetica, sans-serif; color: #000000;font-size:12;}
    TR.ODD  { background-color: #ffffff; color: #000000;font-size:12;}
    TR.EVEN { background-color: #cccccc; color: #000000;font-size:12;}
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    TD { font-family: Arial, Verdana, Trebuchet, ITC Avant Garde Gothic, Univers, Futura, ITC Stone Sans, Gill Sans, Akzidenz Grotesk, Helvetica, sans-serif;  color: #000000;font-size:12;}
    TD.DataFont { font-family: Arial, Verdana, Trebuchet, ITC Avant Garde Gothic, Univers, Futura, ITC Stone Sans, Gill Sans, Akzidenz Grotesk, Helvetica, sans-serif;  color: #000000;font-size:12;}
    .PAGECOLORFONT { font-family: Arial, Verdana, Trebuchet, ITC Avant Garde Gothic, Univers, Futura, ITC Stone Sans, Gill Sans, Akzidenz Grotesk, Helvetica, sans-serif;  color: #000000;font-size:12;}
    TD.ROWSPACER { line-height:3px;}
    A:link { color: Blue  ;}
    A:visited { color: #990033 ;}
    A:active { color: Gold ;}
    .hidden {WIDTH: 100px; HEIGHT: 22px; BACKGROUND-COLOR: #ffffff; TEXT-ALIGN: right; border-top-style:none; border-left-style:none; border-bottom-style:none; border-right-style:none; border-width: 0px}
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    .clsInfoTitleBar  {background-color:#0000FF;background-color:#0000FF;color:white;font-family:verdana;font-size:11;}
    .clsInfoMsgArea  {background-color:white;color:black;font-family:verdana;font-size:11;}
    .HiddenChallenge {display:none;}
    .ShownChallenge {}
    .notdisplayed{visibility:hidden;position:absolute;z-index:0;}
    .displayed{visibility:visible;position:relative;}
    .hand{cursor:pointer;cursor:hand;}
    .pointer{cursor:pointer;cursor:default;}
#Logo { position:absolute;top:;left:;z-index:100;}
    //-->
</style>

<SCRIPT LANGUAGE="javascript1.2">

<!--

var isNN = (navigator.appName.indexOf("Netscape")!=-1);
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var psmenubar
var menuindex = -1
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function ADATabIt(e) {
var elementname
var parentindex
if (menushowing == undefined) {menushowing = lastmenu}
if (menushowing != undefined){lastmenu = menushowing}
if(isNN){
   keyCode=e.which;
   elementname=e.target.getAttribute('name')||'';
}else {
   keyCode=e.keyCode;
   elementname=document.activeElement.name||''
}
psmenubar = elementname.substr(7, 1)||'1'
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      var submenus = new Array()
      try{var submenusString = eval("oCMenu"+psmenubar+".m[menushowing].subs.toString()")}catch(e){}
      try{submenus = submenusString.split (",")}catch(e){}
      var Siblings = new Array()
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          try{Siblings = SiblingsString.split (",")}catch(e){}
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try{
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return true;
};
function ADAClickIt(){
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* INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER
* RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF
* THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT
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Title: Re: Can't login to my bank account
Post by: uelsk8s on August 06, 2007, 12:20:27 pm
how bout making a new user on the same box to see if anything different happens?
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 01:13:17 pm
OK, but did you try my suggestion to delete your .mozilla directory ?
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 02:07:25 pm
OK, but did you try my suggestion to delete your .mozilla directory ?

No.  I have been holding off on doing that.

I will.  Nothing else seems to be working.   :-\

I'll post back after I do that.

  -- Jerry

[edit]:  I'm just wondering if the developers or others here might know
of that .mozilla directory's contents well enough to have an idea of
which file could be the corrupted or offending one causing this problem,
and if I could just try deleting it or replacing it with a backup, if one
exists.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 02:28:44 pm
 :(  Well........  anyway, I just renamed .mozilla to .xmozilla, rebooted and fired up
Firefox and went to the site and got the exact same result, no login to my
account.  The browser was fresh, without any of my settings and addons I had
installed.

So, I removed the new .mozilla and renamed my .xmozilla back to .mozilla so
I can have my settings back.

Any other ideas?  This is amazing.

  - Jerry
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 04:13:45 pm
I now believe the problem is with the Flash plugin version used in VL5.8 Standard for SeaMonkey and Firefox. How do I figure this? I went onto my wife's XP machine using Firefox (for which we have a FlashBlock extension loaded). The bottom of the pinnbank signon page has a flash component associated with your signing on (I have no idea why - that is very bad coding on the part of your bank's IT people). With the flash blocked on WinXP I get the same problem: "processing login". When I reactivated flash it works fine.

VL SOHO 5.8 has a different Mozilla flash version to VL5.8 Standard and works OK and so does Opera, and Opera works fine at that bank site under VL 5.8 Standard. So my assumption is there is some bug or inconsistency between the Macromedia Flash plugin version for Mozilla on Standard and that website. Flash on VL5.8 Standard seems to work just fine on many other flash sites I have visited, so really, this is NOT a VectorLinux problem, but rather a problem with the Flash coding at the bank or some strange bug in the specific version of the flash plugin that the banks website coding has found.

My only suggestion is to upgrade the flash plugin for VL5.8 Standard. I have tried it and have failed. Maybe someone else has had better luck doing this.

Or use Opera!!! (which you made quite clear before that you did not like so guess that is not an option!  ;)
Title: Re: Can't login to my bank account
Post by: Joe1962 on August 06, 2007, 04:30:52 pm
It doesn't work for me in Windows with Shockwave Flash 9.0 r45 plugin, SeaMonkey 1.1.4.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 04:40:33 pm
Hmm.. "My only suggestion is to upgrade the flash plugin for VL5.8 Standard."

I'm not sure what you mean by that.  I'm running SOHO.. are you suggesting I go to gslapt
and uninstall my flash plugin and reinstall another one on the list and try that?
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 06, 2007, 04:42:41 pm
The code posted by Jerry is supporting your assumption, lagagnon, It´s just the validation for the flash plugin, the browser is not rendering any else. The validation is made on the client side, so you could try disabling javascript to see if there is any change, that could help to confirm the flash problem.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 04:59:29 pm
I still don't get how it would be a problem with the way their page is written. 

Keep in mind that I am very attached to this distro, and this particular release
especially.  The plusses are HUGE for me on this laptop compared to others I
have been trying.  The biggest hassle has been getting the shit drivers for
my Broadcom bcm43xx adaptor to connect via wifi, let alone to yield any kind
of speed.  With SOHO 5.8 I was startled to see it fly right up to full speed
using the "v-wificonnect" utility.  Plus all the other speedy things about
Vector (I'm convinced you devs all drink a lot of esspreso  :D). 

Anyway, why is SOHO 5.8 the only one that won't let me in my bank account
there?  I had an awful time trying to defend the notion that it was a bad page
to the guy at the bank when he was telling me how many of his friends and
family use it all the time, many with Linux, Mac and various Windows versions.
When I admitted that it was only this distro on this machine with the problem,
and no problem with other distros on the same machine in the past, he
understandibly remarked, "you need to get rid of that distro on that machine,
don't you think?"

I think I'm going to install Vector 5.8 SOHO on another machine and see if
the same problem comes up.
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 06, 2007, 05:29:07 pm
Jerry, this not looks like an unsolvable problem and may be you need to be a little patience. If the problem is the flash plugin, it is the site developer fault, I say it being a web developer myself. If the site is not working with the exact version shipped with Soho, looks like bad luck for us and not a vl fault, but again, is the site fault. If you ask me, using flash as the main tool in a site is wrong from the beginning, since it violates many standards. I use it just to decorate and if my client ask for it.
If we find the problem is in vl and not in the plugin, I am sure the developers will fix it for the next release. That is how this work, I cant see any better way.
I think the better way to solve a problem is starting with the more easy and finishing with the difficult. So, may be is not the time to a reinstall yet. This is how I use to install the flash plugin:
I download the tar.gz file from here (http://www.adobe.com/shockwave/download/index.cgi?P1_Prod_Version=ShockwaveFlash&P2_Platform=Linux).
I move the file to /usr/local, then untar it and then symlink the plugin to /usr/lib/mozilla/plugins.
That should do it, you can type about:plugins to check it.
 
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 05:53:11 pm
I still don't get how it would be a problem with the way their page is written. 
Their web page appears to be written for a specific version of Macromedia Flash, which VL SOHO and Standard and even SeaMonkey on Windows do not have loaded - or their web page coding is buggy and reacts badly to MM Flash, a specific version of it anyways.

It just so happens that those who have success with pinn bank's web pages are those with a newer or different version of flash, on a specific browser.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 05:58:22 pm
"I download the tar.gz file from here.
I move the file to /usr/local, then untar it and then symlink the plugin to /usr/lib/mozilla/plugins.
That should do it, you can type about:plugins to check it."

I've done that many times, most often in Fedora.  I take it I'm to uninstall the flash that is in
Mozilla now.

What I meant about trying 5.8 on my pc was to see if the same problem came up on another
machine other than this Acer laptop.. not that I was "giving up." 

I am still puzzled as to how it can be a page writer's fault if it works fine in other distros.  :-\
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 06:02:01 pm
I am still puzzled as to how it can be a page writer's fault if it works fine in other distros.  :-\
I guess you have not really read my previous postings, nor "rbistolfi's", because we answered that question already....
Title: Re: Can't login to my bank account
Post by: Joe1962 on August 06, 2007, 06:07:37 pm
Just tried VL 5.8 Standard, Seamonkey 1.1.4, Shockwave Flash 9.0 d78, and the First Time Sign in seems to work every time.


EDIT: Sorry, make that 1.1.3.
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 06, 2007, 07:00:33 pm
Jerry, excuse me if I am a little obvious with my suggestions, but could be useful to others who reads the thread with a similar problem than you, and may be they dont have your background. About the site, it happens, not every page looks the same on every browser, and sometimes a site bad coded needs a special version of some program, the flash plugin in this case. A good web developer will make a site which works in almost every browser and with almost every plugin version. It is impossible to write code for all the versions of the flash plugin. Again, that happens and there is anything the vl team could do about it, it really looks like bad luck. Please note that the site works for others using vl with other plugin version, may be you want to try that. If you find is not the plugin, then you will be helping to improve vl bringing a bug to the light, is the only way to do it. But the devs needs to isolate the problem before upgrade the hole distro just in case. Please try to upgrade the plugin so they can know if there is a problem there. If that solves your problem, great, if it does not, we will look for another solution, but lets try this first.
Title: Re: Can't login to my bank account
Post by: Jerry on August 06, 2007, 07:10:13 pm
"I guess you have not really read my previous postings, nor "rbistolfi's", because we answered that question already..."

That arrogance does nothing for me, you, the forums or Vectorlinux.  Haven't you seen the postings from former
Vectorlinux users around the net, most recently at Distrowatch?  Some of the helpfulness loses value when that
sort of (mild this time) junk comes around.

I'm trying to solve a strange problem that is only occuring in THIS release of THIS distro.  Two website developers
I have talked to are amuzed by the notion that it is the page writing.  Ok, you are amuzed by the notion that it
could be Vector, THIS release, and the problem was duplicated by others who posted here.

Just stay out of it if you feel the need to insult the user of this distro.  I read the responses to my query about
the "fault" of the problem, and they were evasions at best, still trying to say the page was written with dangerous
or bad code for flash.   No.  Because that flash is also in PCLOS.  Now, don't you think the same problem would
come up with my PCLOS at that site?  It doesn't, hence, ergo, therefore it is NOT a flash or page writing problem
but a VECTOR problem which I hoped devs or others here could help ferret out for a Vector lover like me.

Title: Re: Can't login to my bank account
Post by: bigpaws on August 06, 2007, 07:58:48 pm
Man this problem is being a real stumper.  Enough to make
you want to scream.

After reading everything you have tried. The only suggestion
that  I can offer is checking for pop up blocking.

I have had possibly similar issues like this before.

Hoping that is the answer.

Bigpaws
Title: Re: Can't login to my bank account
Post by: uelsk8s on August 06, 2007, 09:17:28 pm
works fine here on 5.8.6 SOHO seamonkey 1.1.3 and Shockwave Flash 9.0 r48
could you try a new user account and also the root account?
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 09:35:11 pm
Jerry: sorry if I was sounding arrogant, it simply seemed to me reading your posts of 06:58PM and 05:59PM where you stated the same thing twice while we had already answered why other distros might not have a problem (different flash version with different browser versions between distros plus the fact that Opera works fine under VL 5.8 SOHO suggests it is not a "distro" problem, but rather a flash-browser-website problem). Admittedly FF, Seamonkey and the Flash plugin are part of our distro  ;)

At any rate I have done some more research - both Opera and Konqueror work fine with that website under VL SOHO 5.8, so in the meantime when you need to access your bank account you could use one of those two browsers instead of Firefox or SeaMonkey ( I have the same problem with www.westjet.com - it does not work properly with Opera so I have to switch to Firefox!).

Also, I did a Flash upgrade to v9.0.48 from v9.0.31 and it made no difference, and neither did an upgrade to Firefox 2.0.6. So there appears to be something more serious here, but I still do think it is a flash-mozilla-website inconsistency rather than a distro problem per se, otherwise Konqueror and Opera would not work.

Any other ideas anyone?
Title: Re: Can't login to my bank account
Post by: lagagnon on August 06, 2007, 09:36:20 pm
works fine here on 5.8.6 SOHO seamonkey 1.1.3 and Shockwave Flash 9.0 r48
could you try a new user account and also the root account?

uelsk8s: does it work using the "Access ID" as well as the "First time login" fields? Because I have SM 1.1.3 and Flash r48 here on SOHO 5.8 and it hangs if you put in fake data into "Access ID". Whereas in Opera and Konqueror it at least gives you a failed login. This is the error Jerry is experiencing.
Title: Re: Can't login to my bank account
Post by: uelsk8s on August 07, 2007, 06:20:18 am
it only works with the first time login fields
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 07, 2007, 07:25:40 am
Jerry, I apologies too if something I said offends you. I understand your frustration, but we are all trying to help you. All the hard work is done on the server side, and some times from the client side. This is the second case. The server take a request and send a flash object to your browser, with some javascript code too. The javascript checks if you have the plugin installed, and if it is, it sends the flash object to the flash plugin. Something is failing in that trip. We need to know exactly where in all that points the problem is. And we go to the more easy to check to the more difficult. If the lamp of your living room is not working, you don't buy a new house, you check if that filament is not broken  :P.
We know now an upgrade of the plugin doesnt solve your problem, so as I said, we are looking for another solution  :) could be some combination between https and flash, we'll see.

My best bet now: for some reason (could be vl´s fault ;)) Mozilla is not downloading and installing the certificate properly. This is the process: an applet is installed in the browser  to use cryptographic functions and build a shared key used to validate a session in both sides, the client and the server side. We need to be sure tls/ssl is enabled and check our security settings to ensure the applet installation is possible. Could anybody check this? I am not at my vl box, sorry :(.
Title: Re: Can't login to my bank account
Post by: rbistolfi on August 07, 2007, 11:46:16 am
hmm, looks like there is no problem there, the site use tsl1.0 and the certificates seems to be loaded properly. btw, I am experiencing the problem on this w2000 box.