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Author Topic: The order that never came.  (Read 1056 times)
FaTfInGeR
Member
*
Posts: 2


« on: May 05, 2010, 05:48:38 pm »

Hello all. I am a linux newb I hate to say. Saw Vector on Distrowatch and thought I'd check it out. Was very impressed. Especially with the forums and how helpful everyone seems to be. With that I decided to purchase the Vector 6.0 Standard Deluxe Edition 2 cd set. That was on March 31, 2010. As of today I've yet to receive them. I've tried e-mailing 3 times now with no response. I have the confirmation from Paypal and my credit card. So needless to say I'm a little disappointed with Vector linux. Hopefully someone here can give me a little info on my situation.
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nightflier
Administrator
Vectorian
*****
Posts: 4029



« Reply #1 on: May 05, 2010, 06:42:10 pm »

Hi FaTfInGeR,

Sorry to hear you're having trouble with your purchase. Posting here was good thinking on your part. I'm not involved in this part of the operation, but I'm sure someone will respond to your post soon.
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vector
Administrator
Vectorite
*****
Posts: 479



« Reply #2 on: May 05, 2010, 09:17:05 pm »

Hi.
I am relaying your post too the responsible party sorry must be something that fell between the cracks. We try really hard not to let this sort of think happen unfortunately it does so hang in there it will be rectified.

Thanks for your support!!!

Cheers,
Vec
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metvas
Vectorite
***
Posts: 311


« Reply #3 on: May 06, 2010, 08:38:45 am »

Hi FaTfInGeR:
My name is Darrell and i handel all outgoing orders. We do from time to time have problems with an order that is no fault of our own as we use a shipper in the USA. I would be glad to help you must have a wrong email address as I would always respond.
Please email me at metis12@shaw.ca and we will get it worked out for you. Sorry for the inconvenience.
Regards
Darrell
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FaTfInGeR
Member
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Posts: 2


« Reply #4 on: May 06, 2010, 06:11:39 pm »

Just wanted to thank nightflier, vector and Darrell for the quick responses. As I said before this was one of the reasons I was so interested in Vector. A question gets posted and is always answered fast and in a very friendly manner. According to Paypal my order is in the mail as I type via Canada Post. So thank you guys for putting a speedy fix to my situation. Lookin forward to usin Vector.
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