EDIT: Exeterdad beat me, that is the tool we need.
Quote from: exeterdad on May 12, 2007, 10:45:44 PM
If I was to pay for support, I'd expect someone a bit more one on one. I don't think a secret place on a free for everyone else message board would cut it.
Would this server handle an additional php solution? How about something like this?http://www.osticket.com/index.php
Something like that would make paying customers happy. And it's open source as well.
That is the kind of tool I had in mind!
The tool would be nice if it was still being developed. After taking the time
to research that tool it is not a good choice. There is a version 2 that has turned
into vaporware according to the forum. It is important that research take place
when making a suggestion.
I agree that there will be a change. Voicing opinions is good. Offering suggestions make a
I am seeing that there are now ideas that are comming forth to allow Vector to grow.
Support ideas like that proposed by rbistolfi is something that can be done in a
short amount of time.
The suggestion that paid Linux gurus' answer questions and take care of the service is
a fine idea, not practical. The average fee for service is $150.00/hr with no warranty other
than giving the best possible answer. Why is that you ask. Not all questions relating to
hardware or software is able to have a solution, due the primary market being for MS.
The tech support team members also get paid very well. The simple start costs to place in
context $100.00/hr X 24 hours X 365 is $876,000.00. That does not include the servers
and support infrastructure needed for the staff. Seems out of reach, it isn't in the context.
Think about some of the costs that have already been incurred. Servers being hosted and
using alot of bandwidth. Then distributing the Versions, more costs not incurred by us but
by someone else. These fees add up and are being covered by a very small group.
What is being proposed is starting small and easy with a fee. Nothing that can't be done
on a small budget. There are going to be problems and glitches looking forward will get
Contributions need not be in the form of money. How about a statement pure and simple
about what you would be able or willing to contribute. Something like I use alot of graphics,
put me down for that area. This would be a great help.
I see an interest in this forum to allow Vector to grow, along with what is thought will work and
what will not. Let's finish this off by saying what we will do.
Sorry about the long post.