Can't login to my bank account

[rbistolfi]

Well done, lagagnon! Same thing here. I am sure it will work for Jerry.

rbistolfi (how do you pronounce that?)

Well, It is my name first letter (from Rodrigo) and my last name, Bistolfi. In spanish I pronounce something like erre (the e's like in bed, we pronounce the r in a very strong way, like germans, I guess) - bees (like in trees) - tall (as in, well... tall ) - fee. The spanish transliteration of an english pronounce would be erbaistolfai (I gess that is how everybody knows me here, with some exeptions like Joe, Moe-lnx and a few more ).

[Jerry]

OK, I think I have it. Using Opera under VL SOHO 5.8, opened up www.pinnbank.com  I was able to see a screen that had both an Access ID field and a Password field. I typed in garbage and it gave me a login error. That is good - it means the site is working properly under that system.

Then I went into VL 5.8 Standard and using either SeaMonkey, Firefox or Opera the same page shows only an Access field, no password field, and typing garbage into Access field reproduces your error: "Processing Login".

BUT, what does work is to click the "First Time Sign In" field, this opens up (in all three browsers) both an Access ID and Password field and it should work for you.

I do not understand this fault. But it seems to me that all three Browsers do use a Mozilla engine, and perhaps that banks website code is not quite fully compatible with those versions. If you installed the latest version of Firefox I bet it would work fine. But you don't really need to do that if you just click that "First Time Sign In" field.

 

Well shit-howdy, at least now I know it isn't my senility acting up.

They must have changed the code their a bit because this little hassle just started recently.

I am going to see if the 2.0.0.6 version of Firefox works in this Vector release.

Thanks for investigating that site!

  - Jerry

[exeterdad]

I just upgraded Firefox to 2.0.0.6 and I still see only the one form field.  Although I have high hopes that filling out the info in the "first login" page will set some kind of cookie and allow access on the regular sign in page.

[Joe1962]

it seems to me that all three Browsers do use a Mozilla engine

Opera uses it's own propietary engine.

[Jerry]

Blame it all the same thing is happening with the new Firefox.

And I just went in to my other computer and it logged in fine with Firefox 2.0.05
on PCLinuxOS.

I wonder what's up with Vector at this site.  Other secure sites are doing ok;  I
have a Network Solutions account, which is VERY secure, and I can login
there just fine.

edit:  I just took this laptop in and hooked up the modem directly (no wifi) and
still could not login at my bank.  I immediately went to the pc and it logged
in.

  - Jerry

[newt]

As has been mentioned, I believe that it's more of a cookie issue than anything else.  IE behaves the same way as your laptop on my end - one field only.  I believe that if you totally clear your internet cache and all cookies on your PCLinuxOS system and restart the browser you'd find the same thing you're experiencing on VL.  Regardless, this issue is not a direct result of VL - it's either browser compatibility, cache/cookie-related, or web coding (doubtful).

[Jerry]

As has been mentioned, I believe that it's more of a cookie issue than anything else.  IE behaves the same way as your laptop on my end - one field only.  I believe that if you totally clear your internet cache and all cookies on your PCLinuxOS system and restart the browser you'd find the same thing you're experiencing on VL.  Regardless, this issue is not a direct result of VL - it's either browser compatibility, cache/cookie-related, or web coding (doubtful).

You are incorrect, and I've never had this issue before in any browser, except, as I mentioned in an
earlier post, back in the 90s when Mozilla was still not up to snuff and the banks and others running
secure sites had their pages basically built for IE only.  Like, ten years ago?

Cookies?  LOL (sorry).  I would never have began this inquiry without first checking out the obvious
things, such as cookies, security settings, etc. 

I cannot duplicate this on the other two machines in the house, one running PCLOS and the other running
Vista, no matter the security or cookie settings;  I have to have them enabled on a per-site basis, that's
the way I run my browsers, and, as I keep repeating, this machine with this distro version/release, is
the only one producing the "processing login" page at my bank's site, as is happening with a few
other good Vector users here who have reported back.

  -- Jerry

[exeterdad]

Just to clarify.  Have you used the "first login" link with your VL Firefox yet?

[Jerry]

Just to clarify.  Have you used the "first login" link with your VL Firefox yet?

Yes, I did right away hoping that would cause all this to go away.

Here's the result:

   Error    
   Log In Information Is Missing Or Invalid (20070806.125724906.348)    



When I use the "first time login" link on the other two machines in the house
it logs me in normally.

[Jerry]

Btw, I want to express my appreciation to all of you reading about this and
especially to you who are posting suggestions and ideas.

I don't blame the devs and long time Vectorites for feeling a bit of frustration
with this seeming unique issue.  One thing about these sort of  things I've
noticed is that once the bug is squashed everyone feels relieved and even
educated a bit.  I know I will.

  - Jerry

[lagagnon]

Jerry: let's just try one last thing here before you give up. Please refer to my previous post. I went BACK to that website using Opera on VL 5.8 SOHO and NOW it gives me only one field - the Access ID # to enter.  The "first time" login asks for your account #, account type and password. This works. Any second login (once their cookie is on the system) then has only one field - asking for your "Access ID". This is a completely different request. It must give you an Access ID which you then use after your first login and after it puts a cookie on your system.

Sincerely, I do not believe this is now a browser or VL issue. Think about it. If I were you I would now use the jackhammer method by deleting your .mozilla directory (if you have precious bookmakrs save them first). This wipes all SeaMonkey and Firefox settings. You then reboot either Firefox/SeaMonkey, go to your bank site and choose first time login, enter account #, account type and password and then login and it will give you an Access ID to use for your next login.

[Jerry]

Jerry: let's just try one last thing here before you give up. Please refer to my previous post. I went BACK to that website using Opera on VL 5.8 SOHO and NOW it gives me only one field - the Access ID # to enter.  The "first time" login asks for your account #, account type and password. This works. Any second login (once their cookie is on the system) then has only one field - asking for your "Access ID". This is a completely different request. It must give you an Access ID which you then use after your first login and after it puts a cookie on your system.

Sincerely, I do not believe this is now a browser or VL issue. Think about it. If I were you I would now use the jackhammer method by deleting your .mozilla directory (if you have precious bookmakrs save them first). This wipes all SeaMonkey and Firefox settings. You then reboot either Firefox/SeaMonkey, go to your bank site and choose first time login, enter account #, account type and password and then login and it will give you an Access ID to use for your next login.

Lagagnon, I appreciate very much your thoughts and your efforts.

However, I have been using this bank online for a long, long time through many versions of Windows and many,
MANY versions of Linux.  Please understand that I have been around the block with this issue and cookies ain't
it, amigo.   

I have, removed every cookie and cleared the history in all browsers on all three machines here just to
try to duplicate the issue that is happening only on Vectorlinux 5.8 SOHO (it was not happening on the last
release I had here which, I believe, was rc2).   I cannot make that site behave anything other than allowing
my login to occur on the other two machines, one with Vista and one with PCLOS 2007.

What you're seeing with Opera (about the most convoluted piece of junk I've ever tried to browse with) and
whatever other browser that you're using, on your machines with your OS and distro, is not my machine
here. 

I have been going through all the steps to isolate the issue, even called the bank here in town.  I first
thought it could be the wifi, "v-wificonnect," which I was not familiar with but which connects the fastest
and with the fastest connection, but taking my machine to the modem, as I reported earlier, did not
change the problem. 

I then installed the 2.0.0.6 version of Firefox.  No change.

Enabled ipv6.  No change.

Cleared cookies (again) and history.  No change.

Tried Konqueror.  No change.

Tried Dillo.  No change.

Tried Seamonkey.  No change (actually Seamonkey was the first browser this happened on
the other day.. indeed, I thought Firefox would fix the issue).

  - Jerry

[Jerry]

Also, as I mentioned earlier, when the "processing login" page comes up, and it's just a text
page with a few words on it, this is what's in "view source" (astoundingly, to me!):

<html><!--This software (including any images, applets, photographs, animations, video, music and text incorporated into the software) is the proprietary property of Information Technology, Inc. or its suppliers and its use, modification and distribution are protected and limited by United States copyright laws and international treaty provisions and all other applicable national laws.  Reproduction is prohibited except that you may make one additional copy of the software solely for backup purposes.-->
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[uelsk8s]

how bout making a new user on the same box to see if anything different happens?

[lagagnon]

OK, but did you try my suggestion to delete your .mozilla directory ?