That video was hilarious. Thanks exeterdad.
I can't go into too many details, but I know an IT guy who deals mostly with knowledgeable, reasonable people who follow instructions and don't bother him unless it's something serious.
Then there are what he calls his "idiot children."
There's one guy in particular who can't figure out how to use his email. He's always paging the IT guy. The IT guy will go over to this man's office, and the man will say something like, "I can't get to ... you know ... that list thing."
"No, that's not it. You know, that daily thing."
No, no ... that one thing where people write stuff."
"Well, it's kinda like this thing where you can send messages."
"Hey, don't get mad, dude."
Apparently this happens fairly frequently. It might be exaggerated, but as far as I know the IT guy isn't making this up.